For fire alarm, security, CCTV and access control firms: an AI voice agent that escalates urgent faults and books routine visits, and automation that keeps certificates, service schedules and renewals on track.
“Our fire panel is showing a fault and beeping — can someone come out?”
Urgent calls at night need the on-call engineer, not a voicemail.
Service reports and certificates typed up and emailed by hand.
Planned maintenance and renewals slip without anyone noticing.
A natural-sounding AI voice agent, trained on your business, picks up day and night. Here's what happens when someone calls.
Uses your rules to spot urgent faults and connects the on-call engineer immediately — day or night.
Service visits scheduled around site access, with confirmations sent.
Site, system and fault details captured accurately for the engineer and your records.
It asks what you'd ask, in plain English, and gets the details right first time. When a call needs a person, it puts it through or takes a proper message — and you get a written summary either way.
The call is only the start. Automation carries the job through every step, in the software you already use.
fault or service request
on-call or scheduled
report on the engineer's phone
to the client automatically
scheduled and reminded
Engineer's report turned into a certificate and sent to the client the same day.
Planned maintenance booked and reminded, so contract visits are never missed.
Contract renewals flagged in advance, with invoices raised on completion.
Connected with Make, n8n or Zapier — in accounts you own.
Yes. It follows your escalation rules — for example whether an alarm is sounding or a system is offline — and connects the on-call engineer straight away when it matters.
These systems can often be connected so calls become jobs and certificates flow automatically. We check yours on the discovery call.
It follows your escalation list: tries the next person, sends a text alert and keeps the caller informed.