For vets, groomers, kennels and catteries: an AI voice agent that books appointments and gets urgent cases to a person fast, and automation that sends the reminders and follow-ups that keep pets on schedule.
“Our dog's due his booster and he's been scratching his ears — can we get him seen this week?”
Reception is juggling the waiting room, the till and a queue of calls.
Vaccination and check-up reminders slip, and so do the appointments.
Late calls need sorting fast: urgent to a vet, routine into the diary.
A natural-sounding AI voice agent, trained on your business, picks up day and night. Here's what happens when someone calls.
Looks up the owner and pet, so booking a booster takes seconds, not a spelling contest.
Asks your triage questions and puts urgent cases straight through to a vet or your out-of-hours provider.
Right appointment type, right length, right vet — confirmed by text.
It asks what you'd ask, in plain English, and gets the details right first time. When a call needs a person, it puts it through or takes a proper message — and you get a written summary either way.
The call is only the start. Automation carries the job through every step, in the software you already use.
phone or online
text the day before
notes on the pet's record
meds and recheck reminders
due-date reminder scheduled
Boosters, flea and worm treatments and annual checks — reminders sent at the right time, every time.
Requests captured and passed to the right vet for authorisation, with the owner kept updated.
A check-in after procedures, and a review request when the visit went well.
Connected with Make, n8n or Zapier — in accounts you own.
No. It follows your triage questions to decide whether a call is urgent, and puts urgent cases straight through to a vet or your out-of-hours provider. It never diagnoses or advises on treatment.
Often, yes. Systems such as Provet Cloud and ezyVet can be connected so bookings and reminders flow without retyping. We check your setup on the discovery call.
Yes. It can book grooming slots, take kennel and cattery enquiries with dates and requirements, and send the confirmations and reminders.